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Wilson Patten St, Warrington WA1 1PS, UK – 0344 387 6833
I reserved a new bike and went to collect from Warrington store. I haven't cycled for a few years. Matt from the bicycle desk attended to me. His customer service was amazing and far more helpful than I ever could have expected. Not only did he fit all the extra parts I purchased, he gave me plenty of useful advice. I now have the confidence to start riding again.
Asked 2 staff for help with replacement tent poles, they pointed to the 2 wall where they were then carried on with their conversation!! Needless to say when I needed further help I went and found somebody else who was very helpful indeed. When I saw the first 2 staff members again I expressed my thanks for being very unhelpful!! When I went to pay for my items one of the unhelpful staff had to serve me it was obvious he was as uncomfortable as i was not impressed!!
28 Golden Square Shopping Centre, Warrington WA1 1QE, UK – 01925 599450